Frequently Asked Questions | Pertanyaan yang Sering Diajukan
1. Do you offer free shipping?
Yes, we provide free shipping across all of Indonesia without a minimum order.
Ya, kami memberikan gratis ongkos pengiriman ke seluruh Indonesia tanpa minimum pembelian.
2. Do you accept international orders?
Currently, we do not accept international orders.
Untuk saat ini, kami belum menerima pesanan internasional.
3. How can I track my order?
Once your order is shipped, you will receive a tracking number automatically via email. You can track it on www.jne.co.id.
Setelah pesanan Anda dikirim, Anda akan menerima nomor resi otomatis melalui email. Anda dapat melacaknya di www.jne.co.id.
4. Is there a warranty for your products?
Yes, we provide a 12-month official warranty for manufacturing defects under normal use (excluding damage from sharp objects, chemicals, alcohol, or acetone for leather products). To make a claim, please contact [email protected] or via WhatsApp at 0812 8558 9000, including a screenshot of your invoice.
Ya, kami memberikan garansi resmi 12 bulan untuk cacat produksi dengan pemakaian normal (garansi tidak berlaku jika kerusakan akibat benda tajam, cairan kimia, alkohol, atau aseton pada produk kulit). Untuk klaim garansi, silakan hubungi [email protected] atau melalui WhatsApp di 0812 8558 9000, sertakan screenshot invoice Anda.
5. Can I exchange my product for a different model or color?
Yes, you can exchange it for a different model or color as long as the product is in new condition, with the tags still attached, and the original packaging is intact. Please contact [email protected] or via WhatsApp at 0812 8558 9000, including a screenshot of your invoice.
Ya, Anda dapat menukar produk dengan model atau warna lain selama produk masih dalam kondisi baru, dengan tag masih terpasang, dan kemasan asli masih utuh. Silakan hubungi [email protected] atau melalui WhatsApp di 0812 8558 9000, sertakan screenshot invoice Anda.
6. How do I clean my leather wallet?
Use a slightly damp cloth or a non-alcoholic wet tissue to gently clean your leather wallet, then leave it to air dry naturally.
Gunakan lap basah atau tisu basah non-alkohol untuk membersihkan dompet kulit Anda, lalu biarkan kering dengan di udara terbuka.
7. How do I clean my bag?
Use a slightly damp cloth or a wet tissue to clean your bag, then leave it to air dry naturally. If it’s very dirty, you can wash it by soaking it in water, but do not machine wash (this method is similar to washing a white shirt).
Gunakan lap basah atau tisu basah untuk membersihkan tas Anda, lalu biarkan kering dengan sendirinya di udara terbuka. Jika sangat kotor, Anda bisa mencuci dengan cara merendam, tetapi jangan menggunakan mesin cuci (cara ini mirip dengan mencuci kemeja putih).
8. How long does it take for my order to arrive?
Orders typically take 3-5 business days to be delivered within Indonesia, depending on your location. You will receive a tracking number once your order has been shipped.
Pesanan biasanya membutuhkan waktu 3-5 hari kerja untuk sampai di seluruh Indonesia, tergantung lokasi Anda. Anda akan menerima nomor resi setelah pesanan dikirim.
9. Can I change or cancel my order after it has been placed?
We are able to modify or cancel your order as long as it has not been shipped. Please contact [email protected] or WhatsApp at 0812 8558 9000 as soon as possible to request any changes.
Kami dapat mengubah atau membatalkan pesanan Anda selama pesanan belum dikirim. Silakan hubungi [email protected] atau WhatsApp di 0812 8558 9000 secepatnya untuk meminta perubahan.
10. What if my product is damaged upon arrival?
If your product arrives damaged, please contact [email protected] or WhatsApp at 0812 8558 9000 with a photo of the damage and your invoice within 48 hours of receiving your order. We will assist you in processing a return or exchange.
Jika produk Anda rusak saat tiba, silakan hubungi [email protected] atau WhatsApp di 0812 8558 9000 dengan foto kerusakan dan invoice Anda dalam waktu 48 jam setelah menerima pesanan. Kami akan membantu Anda untuk proses retur atau penukaran.
11. Do you offer gift wrapping?
At the moment, we do not offer gift wrapping. However, we do take great care in packaging each order securely and beautifully.
Saat ini, kami tidak menawarkan kemasan hadiah. Namun, kami sangat menjamin keamanan dan kerapihan dalam pengemasan setiap pesanan.
12. How do I contact customer support?
You can reach our customer support team by email at [email protected] or via WhatsApp at 0812 8558 9000. Our team is happy to assist you with any inquiries or concerns.
Anda dapat menghubungi tim customer support kami melalui email di [email protected] atau melalui WhatsApp di 0812 8558 9000. Tim kami siap membantu Anda dengan pertanyaan atau masalah apa pun.
13. Do you offer wholesale or bulk orders?
Yes, we offer wholesale options for businesses or bulk purchases. Please contact [email protected] to discuss your needs and receive more information.
Ya, kami menawarkan opsi grosir untuk bisnis atau pembelian dalam jumlah besar, dengan bantuan seorang hausarbeit ghostwriting . Silakan hubungi [email protected] untuk mendiskusikan kebutuhan Anda dan mendapatkan informasi lebih lanjut.
14. Do you offer VIP corporate gifts? Can they be customized?
Yes, we offer VIP corporate gifts that can be customized to suit your event, budget, and timeline. Whether you’re looking for unique gifts for a corporate event or branded products for employees or clients, we can work with you to create the perfect solution. Please contact [email protected] or WhatsApp at 0812 8558 9000 for more details and to discuss your specific requirements.
Ya, kami menawarkan hadiah korporat VIP yang dapat disesuaikan dengan acara, anggaran, dan timeline Anda. Kami dapat membantu Anda menyediakan produk unik dan sesuai untuk keperluan perusahaan, pegawai dan atau klien Anda. Silakan hubungi [email protected] atau WhatsApp di 0812 8558 9000 untuk informasi lebih lanjut dan mendiskusikan kebutuhan khusus Anda.